Shipping and return policies for Freund Der Familie

Shipping Info
The Value Added Tax is the tax applicable on German territory. Deduction of VAT for orders from outside of the European Union is not possible. FREUND DER FAMILIE is not responsible for any additional taxes by your local tax / customs authorities.
Return Policy
The customer shall have fourteen (14) days within which to return or exchange at his/her own cost, any product ordered by the customer. Beyond that time limit refunds and exchanges are not accepted. All products must be returned in their original condition and packaging (sealed), neither worn or washed (apparel), to the following address: FREUND DER FAMILIE, Oststraße 39, 04317, Leipzig Germany, enclosing the initial invoice. It shall be the customer’s responsibility to retain all proof of return; this implies returning his/her order by registered mail, or any loss will be at his responsibility. If the above stated conditions are fulfilled, FDF shall refund the customer for the total amount of his/her order, within fifteen (15) days of receiving the product, except for the cost of returning which shall be borne by the customer.